Text messaging
SMS consent and terms
Respondo is a text-message assistant for small service businesses in Québec. Here is how people start receiving our texts, and how they stop.
How people opt in
Nobody receives a text from Respondo without texting first.
- A business owner signs up by texting their invite code to our main number. That first text is their consent. They then receive their own Respondo number and set up their assistant by text.
- A customer of that business texts the business's number to ask a question or request service. The assistant replies to that customer, inside the conversation the customer started.
Example: an owner signs up
plomb-2026
Salut! Hi! C'est ton numéro Respondo / your Respondo number. Nom de ta business? / Business name?
Tremblay Plumbing
Great. Your business number is 514-555-0123. Give it to your customers: I answer their texts 24/7 and check with you when the decision is yours.
What we send
- Answers to customers' questions (prices, hours, services, availability).
- Questions to the owner when the assistant doesn't know, and the owner's answer relayed to the customer.
- Appointment confirmations and reminders, and the next day's appointment list for the owner.
No marketing, no bulk messages. Message frequency depends on the conversation. Standard message and data rates may apply depending on your mobile plan.
How to stop
Reply STOP to any text to stop receiving messages from that number. You'll get one confirmation, then nothing more.
Reply HELP or AIDE for help, or email support@respondo.ca.
To start receiving texts again, reply START.
Your data
We keep the texts exchanged with the assistant so it can follow the conversation and serve the business you contacted. We never sell or share phone numbers. An owner can have their business and its conversations deleted by writing to us.
Who we are
Respondo, Québec, Canada · respondo.ca · support@respondo.ca