Answers your customers 24/7
Prices, models, maintenance, area. From what you taught it, in the customer's language.
Customer · 7:40 pm
How much for a 12,000 BTU wall heat pump installed?
From $3,900 installed. Want us to come by for a quote?
Respondo · For heat pumps and HVAC
No heat at -20? You know right away.
Respondo gives your business a local number that answers customers by text, 24/7, in French or English. It gets the address and the unit, passes emergencies to you, and relays your answer to the customer.
Text 587-329-8579First month free, no credit card. No app.
Customer · Monday 6:05 am
My heat pump is blowing cold, it's -20, we're freezing. Can you come today?
What's the address, and what brand is it?
1050 Champlain St, Saint-Jean. A Mitsubishi.
Respondo → Kevin
Emergency in Saint-Jean, 1050 Champlain St: Mitsubishi heat pump blowing cold, -20. Going today?
yes around 10, tell him to keep his backup heat on
Respondo → Customer
Kevin will come by around 10 this morning. Until then, keep your backup heat on.
What your business gets
Each example is a real kind of text. Respondo writes short: one or two sentences, one text.
Proposes a time, you confirm
It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.
Respondo → You
Tue 1pm in Saint-Jean, annual heat pump maintenance, Mr. Roy. Confirm?
ok but 3pm
Moves and cancellations, same way
You move or cancel in plain words. It asks you before telling the customer, never behind your back.
You → Respondo
move Roy to Thursday 9am
Done: Roy, Thu 9am instead of Tue 3pm. Tell the customer? (yes/no)
Your book in your phone's calendar
One link, tapped once, on iPhone or Google Calendar. Each job with the address and the customer's number.
Respondo → You
To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…
Tomorrow's jobs, every evening
At the hour you choose. Nothing booked tomorrow, no text.
Respondo → You · 7 pm
Tomorrow (Tuesday), 2 appointments:
8am - Lambert, Iberville, wall unit install
1pm - Roy, 22 Longueuil St, Saint-Jean, maintenance
To change: reply here (e.g. "cancel 1pm").
A reminder to the customer the day before
Fewer missed appointments. If something comes up, they reply to the text and you know.
Respondo → Customer
Reminder: tomorrow Tue 1pm, appointment with Climatisation Dubé (22 rue Longueuil, Saint-Jean). Can't make it? Reply here.
Reads your product sheets and prices
Text a photo, or send a PDF through the link it gives you: price list, model sheet. It texts you a summary and uses it only after your yes.
You → Respondo
[photo: heat pump price list]
I read your document: 5 models, $3,900 to $7,400 installed. Should I use it?
Hands over when it should
A breakdown, a rebate, a quote: the question comes to you. It never makes things up: no diagnosis, no rebate amount it doesn't know, and never your cell.
Customer
Am I eligible for a rebate?
Respondo → You
Customer in Iberville asks whether they're eligible for a heat pump rebate. Your answer?
Your area, in minutes of driving
Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.
Respondo → You
Customer in Granby, 45 min from you, heat pump install. Take it?
yes
Referrals, on your ok
A customer refers someone. You say yes, Respondo texts them for you. Once, no more.
Respondo → You
Customer 450-… says his mother Louise (450-555-0150) wants her heat pump serviced in Saint-Jean. Should I text her for you?
yes
A call to the number? It texts
Someone calls your Respondo number: a short voice message, then a text to carry on in writing.
Respondo → Customer
Tu viens d'appeler? Écris-moi ici, je réponds par texto. / You just called? Text me here, I answer by text.
French and English, never mixed
Each customer in their language. You, in yours.
Client
Bonjour, notre thermopompe fait un gros bruit. Quelqu'un peut venir cette semaine?
Oui. C'est à quelle adresse, et c'est quelle marque?
Try it from your own phone
Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.
You → Respondo
TEST
Test mode (30 min)! Text like you're a customer. Text EXIT to leave.
Teach it in plain words
By text, like a new hire. No forms.
You → Respondo
annual maintenance is $189 this year
Noted: annual maintenance $189.
It says what it is
If asked, it says plainly that it's an automated assistant.
Customer
Is this a bot?
Yes, I'm Climatisation Dubé's automated assistant. I can help you book.
The guard rails
So your name stays clean, built into the product.
- One short text per replyOne or two sentences. No walls of text.
- Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
- No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
- Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
- STOP worksAnyone who texts STOP gets nothing more from that number.
- One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.
How it works
Under 5 minutes, all by text.
Text 587-329-8579
Get your own local number, next to your cell. No app.
Brief it like a new hire
Your services, prices, area and hours. By text, or send your price list.
Share your new number
On your truck, your Google profile, invoices and cards. Customers text, Respondo replies.
Questions from HVAC pros
Does it diagnose problems?
No. It gets the address, the unit and the problem, and passes you the question, even at 6 am. What you answer, it relays to the customer.
What about rebates?
It only says what you taught it. If it doesn't know, it asks you: it never makes up an amount.
We are several technicians. How does it work?
Today, each Respondo number is run from one cell. The others go through you, or each one gets their own number.
Does it change my cell number?
No. Respondo has its own number, next to yours. Your current customers keep texting you as before.
Do my customers see Respondo?
Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.
What is kept?
Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.
How long does setup take?
Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.
How much does it cost?
The first month is free, with no credit card.
First month free
Text us to get your Respondo assistant.
TEXT587-329-8579No credit card. Ready in under 5 minutes.