Respondo · For mobile car wash and detailing

Your hands are wet. Your customer gets an answer.

Respondo gives your mobile service a local number that answers customers by text, 24/7, in French or English. It gives your packages, proposes a time, and texts you to confirm.

Text 587-329-8579

First month free, no credit card. No app.

Customer · Friday 12:20 pm

Hi! Do you do full detailing at home? I have a Highlander.

Yes, we come to you. For a 7-seat SUV, it's $249, about 4 hours. Which day works for you?

Saturday, I'm in Terrebonne.

Noted for Saturday in Terrebonne. Alex will confirm the time.

Respondo → Alex

Sat 10am in Terrebonne, full detail, Highlander, Mr. Nadeau. Confirm?

ok

Respondo → Customer

All set: Sat 10am. You'll get a reminder the day before.

What your service gets

Each example is a real kind of text. Respondo writes short: one or two sentences, one text.

Answers your customers 24/7

Packages, prices, duration, area. From what you taught it, in the customer's language.

Customer · 10:05 pm

Do I need to provide water and power?

No, we bring our own water and generator.

Proposes a time, you confirm

It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.

Respondo → You

Wed 1pm in Mascouche, interior wash, Civic, Mrs. Gingras. Confirm?

ok but 3pm

Moves and cancellations, same way

You move or cancel in plain words. It asks you before telling the customer, never behind your back.

You → Respondo

cancel Gingras Wednesday

Done: Gingras, Wed 3pm cancelled. Tell the customer? (yes/no)

Your book in your phone's calendar

One link, tapped once, on iPhone or Google Calendar. Each wash with the address and the customer's number.

Respondo → You

To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…

Tomorrow's route, every evening

At the hour you choose. Nothing booked tomorrow, no text.

Respondo → You · 7 pm

Tomorrow (Saturday), 2 appointments:
10am - Nadeau, 77 Saint-Louis St, Terrebonne, full detail
3pm - Morin, Lachenaie, exterior wash
To change: reply here (e.g. "cancel 3pm").

A reminder to the customer the day before

Fewer missed appointments. If something comes up, they reply to the text and you know.

Respondo → Customer

Reminder: tomorrow Sat 10am, appointment with Lavage Mobile Éclair (77 rue Saint-Louis, Terrebonne). Can't make it? Reply here.

Reads your package list

Text a photo, or send a PDF through the link it gives you: packages, price list. It texts you a summary and uses it only after your yes.

You → Respondo

[photo: packages]

I read your document: 4 packages, from $79 (exterior) to $249 (SUV detail). Should I use it?

Hands over when it should

A service you didn't describe, a fleet, a complaint, someone who wants to talk to you: the question comes to you. It never makes things up and never gives out your cell.

Customer

Do you do ceramic coating?

Respondo → You

Mr. Nadeau asks whether you do ceramic coating, and the price. Your answer?

Your area, in minutes of driving

Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.

Respondo → You

Customer in Saint-Jérôme, 40 min from you, interior wash. Take it?

yes if it's the full package

Referrals, on your ok

A customer refers someone. You say yes, Respondo texts them for you. Once, no more.

Respondo → You

Customer 514-… says his coworker Vincent (514-555-0171) wants a wash for his Tesla in Laval. Should I text him for you?

yes

A call to the number? It texts

Someone calls your Respondo number: a short voice message, then a text to carry on in writing.

Respondo → Customer

Tu viens d'appeler? Écris-moi ici, je réponds par texto. / You just called? Text me here, I answer by text.

French and English, never mixed

Each customer in their language. You, in yours.

Client

Bonjour, c'est combien pour l'intérieur d'une Corolla?

149 $ pour une auto, environ 2 heures. Quelle journée te convient?

Try it from your own phone

Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.

You → Respondo

TEST

Test mode (30 min)! Text like you're a customer. Text EXIT to leave.

Teach it in plain words

By text, like a new hire. No forms.

You → Respondo

ceramic coating is $499

Noted: ceramic coating $499.

It says what it is

If asked, it says plainly that it's an automated assistant.

Customer

Is this a bot?

Yes, I'm Lavage Mobile Éclair's automated assistant. I can help you book.

The guard rails

So your name stays clean, built into the product.

  • One short text per replyOne or two sentences. No walls of text.
  • Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
  • No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
  • Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
  • STOP worksAnyone who texts STOP gets nothing more from that number.
  • One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.

How it works

Under 5 minutes, all by text.

  1. Text 587-329-8579

    Get your own local number, next to your cell. No app.

  2. Brief it like a new hire

    Your packages, prices, area and hours. By text, or send your package list.

  3. Share your new number

    On your trailer, your Instagram or Facebook page, your Google profile. Customers text, Respondo replies.

Questions from mobile detailers

I work alone. Does it still work?

Yes, that's what it's for: it answers while you work, and you confirm with one text when you have a minute.

Can customers pay by text?

No. Respondo doesn't take payments. You get paid the way you do now.

Does it change my cell number?

No. Respondo has its own number, next to yours. Your current customers keep texting you as before.

Do my customers see Respondo?

Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.

What is kept?

Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.

How long does setup take?

Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.

How much does it cost?

The first month is free, with no credit card.

First month free

Text us to get your Respondo assistant.

TEXT587-329-8579

No credit card. Ready in under 5 minutes.