Answers your customers 24/7
Prices, services, area, wait times. From what you taught it, in the customer's language.
Customer · 8:05 pm
How much to install a 60-gallon water heater?
$1,800 installed, the old one hauled away. Which day works for you?
Respondo · For plumbers
A leak at 11 pm? Your customer gets an answer.
Respondo gives your plumbing business a local number that answers customers by text, 24/7, in French or English. It gets the address and the problem, and texts you. You decide whether you go.
Text 587-329-8579First month free, no credit card. No app.
Customer · Tuesday 11:05 pm
Hi, water's leaking under my kitchen sink, quite a lot. Do you do emergencies?
Yes, we do emergencies. What's the address?
45 Grant St, Longueuil.
Respondo → Marc, plumber
Emergency: leak under the kitchen sink, 45 Grant St, Longueuil. Going tonight?
yes, there in 45 min
Respondo → Customer
Marc will be there in about 45 minutes.
What your business gets
Each example is a real kind of text. Respondo writes short: one or two sentences, one text.
Proposes a time, you confirm
It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.
Respondo → You
Thu 9am in Brossard, 60-gal. water heater, Mr. Côté. Confirm?
ok but 10am
Moves and cancellations, same way
You move or cancel in plain words. It asks you before telling the customer, never behind your back.
You → Respondo
cancel Côté Thursday
Done: Côté, Thu 10am cancelled. Tell the customer? (yes/no)
Your book in your phone's calendar
One link, tapped once, on iPhone or Google Calendar. Each job with the address and the customer's number.
Respondo → You
To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…
Tomorrow's jobs, every evening
At the hour you choose. Nothing booked tomorrow, no text.
Respondo → You · 7 pm
Tomorrow (Friday), 3 appointments:
8am - Côté, 12 Grant St, Longueuil, water heater
10:30am - Roy, Brossard, kitchen faucet
2pm - Tremblay, Saint-Lambert, running toilet
To change: reply here (e.g. "cancel 2pm").
A reminder to the customer the day before
Fewer missed appointments. If something comes up, they reply to the text and you know.
Respondo → Customer
Reminder: tomorrow Fri 8am, appointment with Plomberie Tremblay (12 rue Grant, Longueuil). Can't make it? Reply here.
Reads your price list
Text a photo, or send a PDF through the link it gives you: price list, flyer. It texts you a summary and uses it only after your yes.
You → Respondo
[photo: price list]
I read your document: 14 jobs with prices, $95 to $1,800. Should I use it?
Hands over when it should
An emergency, a diagnosis, someone who wants to talk to you: the question comes to you. It never makes things up and never gives out your cell.
Customer
Can I talk to the plumber directly?
I've let Marc know you'd like to talk to him.
Respondo → You
Customer wants to talk to you directly. Can you call them?
Your area, in minutes of driving
Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.
Respondo → You
Customer in Beaconsfield, 50 min from you, water heater. Take it?
no, too far
Referrals, on your ok
A customer refers someone. You say yes, Respondo texts them for you. Once, no more.
Respondo → You
Customer 514-… says their neighbour Luc (450-555-0142) needs: a leaking faucet fixed in Longueuil. Should I text him for you?
yes
What you don't do, it says
Tell it once "we don't do drains". It tells customers, politely, and moves on to what you do.
Customer
Do you unclog basement drains?
No, we don't do drains. We do water heaters, kitchens and bathrooms.
French and English, never mixed
Each customer in their language. You, in yours.
Client
Bonjour, vous installez des chauffe-eau?
Oui, un 60 gallons c'est 1 800 $ installé. Quelle journée te convient?
Try it from your own phone
Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.
You → Respondo
TEST
Test mode (30 min)! Text like you're a customer. Text EXIT to leave.
Teach it in plain words
By text, like a new hire. No forms.
You → Respondo
from Monday the water heater is 1900 installed
Noted: 60-gal. water heater, $1,900 installed, from Monday.
It says what it is
If asked, it says plainly that it's an automated assistant.
Customer
Is this a bot?
Yes, I'm Plomberie Tremblay's automated assistant. I can help you book.
The guard rails
So your name stays clean, built into the product.
- One short text per replyOne or two sentences. No walls of text.
- Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
- No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
- Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
- STOP worksAnyone who texts STOP gets nothing more from that number.
- One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.
How it works
Under 5 minutes, all by text.
Text 587-329-8579
Get your own local number, next to your cell. No app.
Brief it like a new hire
Your services, prices, area and hours. By text, or send your price list.
Share your new number
On your truck, your Google profile, invoices and cards. Customers text, Respondo replies.
Questions from plumbers
What about emergencies at night?
It texts you the request right away, even at night, with the address and the problem. You decide whether you go: it promises the customer nothing without you.
Does it give technical advice?
Only what you taught it. It doesn't diagnose: a question it can't answer from what you told it comes to you.
We are several plumbers. How does it work?
Today, each Respondo number is run from one cell. The others go through you, or each one gets their own number.
Does it change my cell number?
No. Respondo has its own number, next to yours. Your current customers keep texting you as before.
What if someone calls the number?
They hear a short message in French and English, and get a text to carry on in writing.
Do my customers see Respondo?
Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.
What is kept?
Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.
How long does setup take?
Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.
How much does it cost?
The first month is free, with no credit card.
First month free
Text us to get your Respondo assistant.
TEXT587-329-8579No credit card. Ready in under 5 minutes.