Respondo · For mobile tire services

In peak season, every text gets an answer.

Respondo gives your tire service a local number that answers customers by text, 24/7, in French or English. It gives your prices, proposes a time, and texts you to confirm, while you're torquing lug nuts.

Text 587-329-8579

First month free, no credit card. No app.

Customer · Monday 7:50 pm

Hi, do you put on winter tires at home? I have a 2019 RAV4.

Yes, we come to you: $30 per tire, so $120 for 4. Where are you located?

Brossard. Thursday afternoon?

Noted for Thursday afternoon in Brossard. Sam will confirm the time.

Respondo → Sam

Thu 2pm in Brossard, 4 winter tires, 2019 RAV4. Confirm?

ok

Respondo → Customer

All set: Thu 2pm. You'll get a reminder the day before.

What your service gets

Each example is a real kind of text. Respondo writes short: one or two sentences, one text.

Answers your customers 24/7

Prices, installs, storage, area. From what you taught it, in the customer's language.

Customer · 10:10 pm

Is balancing included?

Yes, balancing is included in the $30 per tire.

Proposes a time, you confirm

It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.

Respondo → You

Fri 10am in La Prairie, 4 tires, 2020 Civic, Mrs. Lavoie. Confirm?

ok but 11am

Moves and cancellations, same way

You move or cancel in plain words. It asks you before telling the customer, never behind your back.

You → Respondo

cancel 11am

Done: Lavoie, Fri 11am cancelled. Tell the customer? (yes/no)

Your book in your phone's calendar

One link, tapped once, on iPhone or Google Calendar. Each install with the address and the customer's number.

Respondo → You

To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…

Tomorrow's route, every evening

At the hour you choose. Nothing booked tomorrow, no text.

Respondo → You · 8 pm

Tomorrow (Thursday), 3 appointments:
9am - Bouchard, Candiac, 4 tires
11am - Nguyen, La Prairie, 4 tires on rims
2pm - 450-555-0187, 45 Principale St, Brossard, RAV4
To change: reply here (e.g. "cancel 2pm").

A reminder to the customer the day before

Fewer missed appointments. If something comes up, they reply to the text and you know.

Respondo → Customer

Reminder: tomorrow Thu 2pm, appointment with Pneus Mobiles Rive-Sud (45 rue Principale, Brossard). Can't make it? Reply here.

Reads your price list

Text a photo, or send a PDF through the link it gives you: price list, tire catalogue. It texts you a summary and uses it only after your yes.

You → Respondo

[photo: winter tire prices]

I read your document: winter tires 16 to 20 in., $140 to $290 per tire. Should I use it?

Hands over when it should

A fleet price, a special request, someone who wants to talk to you: the question comes to you. It never makes things up and never gives out your cell.

Customer

We have 6 delivery vans. Do you have fleet pricing?

Respondo → You

Customer with 6 delivery vans asks for a fleet price. Your answer?

Your area, in minutes of driving

Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.

Respondo → You

Customer in Beaconsfield, 50 min from you, 4 tires. Take it?

ok, but Saturday

Referrals, on your ok

A customer refers someone. You say yes, Respondo texts them for you. Once, no more.

Respondo → You

Customer 438-… says Karim (514-555-0177) needs: a tire change in Brossard. Should I text him for you?

yes

Give it a number, it writes

A customer from last year to follow up? Give it the number and the message. One text, from you; then it's up to the customer.

You → Respondo

Text 514-555-0199 and tell them we can do their tires Thursday.

French and English, never mixed

Each customer in their language. You, in yours.

Client

Bonjour, c'est combien pour 4 pneus d'hiver sur jantes?

30 $ le pneu, donc 120 $ pour 4. T'es dans quel coin?

Try it from your own phone

Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.

You → Respondo

TEST

Test mode (30 min)! Text like you're a customer. Text EXIT to leave.

Teach it in plain words

By text, like a new hire. No forms.

You → Respondo

we're fully booked until November 15

Noted: fully booked until November 15.

It says what it is

If asked, it says plainly that it's an automated assistant.

Customer

Is this a bot?

Yes, I'm Pneus Mobiles Rive-Sud's automated assistant. I can help you book.

The guard rails

So your name stays clean, built into the product.

  • One short text per replyOne or two sentences. No walls of text.
  • Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
  • No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
  • Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
  • STOP worksAnyone who texts STOP gets nothing more from that number.
  • One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.

How it works

Under 5 minutes, all by text.

  1. Text 587-329-8579

    Get your own local number, next to your cell. No app.

  2. Brief it like a new hire

    Your services, prices, area and hours. By text, or send your price list.

  3. Share your new number

    On your truck, your Google profile, invoices and cards. Customers text, Respondo replies.

Tire season questions

I'm on the road all day. Do I have to answer fast?

No. It answers the customer right away and waits for your answer. If you forget, it reminds you once, between 8 am and 8 pm.

Does it follow up with last year's customers?

Not on its own. If you give it a number and a message, it sends one text from you, once.

Does it change my cell number?

No. Respondo has its own number, next to yours. Your current customers keep texting you as before.

What if someone calls the number?

They hear a short message in French and English, and get a text to carry on in writing.

Do my customers see Respondo?

Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.

What is kept?

Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.

How long does setup take?

Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.

How much does it cost?

The first month is free, with no credit card.

First month free

Text us to get your Respondo assistant.

TEXT587-329-8579

No credit card. Ready in under 5 minutes.