Answers your customers 24/7
Prices by size, supplies, area, availability. From what you taught it, in the customer's language.
Customer · 10:40 pm
Do you bring the supplies?
Yes, all supplies are included. We just need to be let in.
Respondo · For residential cleaning
Hands busy cleaning, texts answered.
Respondo gives your cleaning business a local number that answers customers by text, 24/7, in French or English. It gives your prices, proposes a time, and texts you to confirm.
Text 587-329-8579First month free, no credit card. No app.
Customer · Wednesday 9:20 pm
Hi! How much for a deep clean, 2-bedroom condo in Laval?
For a 2-bedroom, it's $220, about 4 hours, supplies included. Which day works for you?
Saturday morning?
Noted for Saturday morning. Nadia will confirm the time.
Respondo → Nadia
Sat 9am in Laval, deep clean 2-bedroom, Mrs. Ouellet. Confirm?
ok
Respondo → Customer
All set: Sat 9am. You'll get a reminder the day before.
What your business gets
Each example is a real kind of text. Respondo writes short: one or two sentences, one text.
Proposes a time, you confirm
It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.
Respondo → You
Thu 1pm in Sainte-Rose, cleaning 3-bedroom, Mr. Bélanger. Confirm?
ok but 9am
Moves and cancellations, same way
You move or cancel in plain words. It asks you before telling the customer, never behind your back.
You → Respondo
move Bélanger to Friday 9am
Done: Bélanger, Fri 9am instead of Thu 9am. Tell the customer? (yes/no)
Your book in your phone's calendar
One link, tapped once, on iPhone or Google Calendar. Each cleaning with the address and the customer's number.
Respondo → You
To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…
Tomorrow's cleanings, every evening
At the hour you choose. Nothing booked tomorrow, no text.
Respondo → You · 7 pm
Tomorrow (Saturday), 2 appointments:
9am - Ouellet, 210 Cartier Blvd, Laval, deep clean 2-bedroom
2pm - Gagné, Sainte-Rose, regular cleaning
To change: reply here (e.g. "cancel 2pm").
A reminder to the customer the day before
Fewer missed appointments. If something comes up, they reply to the text and you know.
Respondo → Customer
Reminder: tomorrow Sat 9am, appointment with Ménage Éclat (210 boul. Cartier, Laval). Can't make it? Reply here.
Reads your price grid
Text a photo, or send a PDF through the link it gives you: price grid, service list. It texts you a summary and uses it only after your yes.
You → Respondo
[photo: price grid]
I read your document: prices by size, from a 1-bedroom ($150) to a house ($320). Should I use it?
Hands over when it should
A breakage, a complaint, a special request, someone who wants to talk to you: the question comes to you. It never makes things up and never gives out your cell.
Customer
There's a stain on my couch since your visit.
Respondo → You
Mrs. Ouellet says there's a stain on her couch since the cleaning. Can you call her?
Your area, in minutes of driving
Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.
Respondo → You
Customer in Saint-Jérôme, 40 min from you, deep clean. Take it?
no
Referrals, on your ok
A customer refers someone. You say yes, Respondo texts them for you. Once, no more.
Respondo → You
Customer 450-… says her coworker Sonia (514-555-0119) is looking for a cleaner in Laval. Should I text her for you?
yes
Every week? Your call
Respondo doesn't do recurring bookings. A request for "every week" comes to you as a question, and every visit goes through your ok.
Customer
Could you come every week, on Thursdays?
Respondo → You
Mrs. Ouellet asks for a weekly cleaning, on Thursdays. Take it?
French and English, never mixed
Each customer in their language. You, in yours.
Client
Bonjour, vous faites les ménages de fin de bail?
Oui, un ménage de fin de bail pour un 4½, c'est 260 $. Tu déménages quand?
Try it from your own phone
Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.
You → Respondo
TEST
Test mode (30 min)! Text like you're a customer. Text EXIT to leave.
Teach it in plain words
By text, like a new hire. No forms.
You → Respondo
no more new customers in Montréal
Noted: no more new customers in Montréal.
It says what it is
If asked, it says plainly that it's an automated assistant.
Customer
Is this a bot?
Yes, I'm Ménage Éclat's automated assistant. I can help you book.
The guard rails
So your name stays clean, built into the product.
- One short text per replyOne or two sentences. No walls of text.
- Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
- No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
- Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
- STOP worksAnyone who texts STOP gets nothing more from that number.
- One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.
How it works
Under 5 minutes, all by text.
Text 587-329-8579
Get your own local number, next to your cell. No app.
Brief it like a new hire
Your prices by size, what's included, your area and hours. By text, or send your price grid.
Share your new number
On your Google profile, Facebook page, cards and invoices. Customers text, Respondo replies.
Questions from cleaning businesses
What about my regular customers?
Respondo has no recurring bookings. Every visit goes through you: you can add them by text ("add Ouellet Thursday 9am"), or let your regulars text you as before.
There are several of us. How does it work?
Today, each Respondo number is run from one cell. The others go through you, or each one gets their own number.
Does it change my cell number?
No. Respondo has its own number, next to yours. Your current customers keep texting you as before.
What if someone calls the number?
They hear a short message in French and English, and get a text to carry on in writing.
Do my customers see Respondo?
Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.
What is kept?
Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.
How long does setup take?
Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.
How much does it cost?
The first month is free, with no credit card.
First month free
Text us to get your Respondo assistant.
TEXT587-329-8579No credit card. Ready in under 5 minutes.