Respondo · For roofers

You're on a roof. Your customer gets an answer.

Respondo gives your roofing business a local number that answers customers by text, 24/7, in French or English. It gets the address and the roof type, proposes a time, and texts you to confirm.

Text 587-329-8579

First month free, no credit card. No app.

Customer · Sunday 7:30 pm

Hi, we have a leak in the ceiling after the rain. Can you come take a look?

Yes. What's the address, and what type of roof is it?

Shingles, 512 Roy St, Granby. As soon as possible.

Noted. Patrick will confirm the inspection time.

Respondo → Patrick

Tue 8am in Granby, ceiling leak, shingle roof, Mr. Simard. Confirm?

ok but 7:30

Respondo → Customer

All set: Tue 7:30am. You'll get a reminder the day before.

What your business gets

Each example is a real kind of text. Respondo writes short: one or two sentences, one text.

Answers your customers 24/7

Roof types, warranties, area, lead times. From what you taught it, in the customer's language.

Customer · 8:20 pm

Do you do flat roofs?

Yes, flat roofs and shingles, with a free inspection. Want a date?

Proposes a time, you confirm

It checks your book, proposes a time that's free within the hours you gave it, and asks you. The customer gets a confirmation only after your ok.

Respondo → You

Thu 9am in Granby, flat roof inspection, Mrs. Paquette. Confirm?

ok but 10am

Moves and cancellations, same way

You move or cancel in plain words. It asks you before telling the customer, never behind your back.

You → Respondo

rain Thursday, move Paquette to Friday 10am

Done: Paquette, Fri 10am instead of Thu 10am. Tell the customer? (yes/no)

Your book in your phone's calendar

One link, tapped once, on iPhone or Google Calendar. Each inspection with the address and the customer's number.

Respondo → You

To see your appointments in your phone's calendar, tap this link once: respondo.ca/c/…

Tomorrow's visits, every evening

At the hour you choose. Nothing booked tomorrow, no text.

Respondo → You · 7 pm

Tomorrow (Tuesday), 2 appointments:
7:30am - Simard, 512 Roy St, Granby, leak
11am - Paquette, Bromont, flat roof inspection
To change: reply here (e.g. "cancel 11am").

A reminder to the customer the day before

Fewer missed appointments. If something comes up, they reply to the text and you know.

Respondo → Customer

Reminder: tomorrow Tue 7:30am, appointment with Toitures Bergeron (512 rue Roy, Granby). Can't make it? Reply here.

Reads your prices and warranties

Text a photo, or send a PDF through the link it gives you: flyer, warranties. It texts you a summary and uses it only after your yes.

You → Respondo

[photo: flyer]

I read your document: shingles, flat roofs, 10-year labour warranty. Should I use it?

Hands over when it should

An insurance claim, a warranty, an emergency, someone who wants to talk to you: the question comes to you. It never makes things up and never gives out your cell.

Customer

My insurance wants a written quote, do you do that?

Respondo → You

Mr. Simard asks for a written quote for his insurance. Your answer?

Your area, in minutes of driving

Tell it where you leave from and how far you go. Farther than that, it asks you. A customer is never turned away on its own.

Respondo → You

Customer in Sherbrooke, 55 min from you, re-roofing. Take it?

yes

Referrals, on your ok

A customer refers someone. You say yes, Respondo texts them for you. Once, no more.

Respondo → You

Customer 450-… says his neighbour André (450-555-0134) has shingles torn off in Granby. Should I text him for you?

yes

A call to the number? It texts

Someone calls your Respondo number: a short voice message, then a text to carry on in writing.

Respondo → Customer

Tu viens d'appeler? Écris-moi ici, je réponds par texto. / You just called? Text me here, I answer by text.

French and English, never mixed

Each customer in their language. You, in yours.

Client

Bonjour, vous réparez les toits plats?

Oui, toits plats et bardeaux. Le bâtiment est où?

Try it from your own phone

Text TEST and write like a customer. You see exactly what it would answer, before you hand out the number.

You → Respondo

TEST

Test mode (30 min)! Text like you're a customer. Text EXIT to leave.

Teach it in plain words

By text, like a new hire. No forms.

You → Respondo

we don't do metal roofs anymore

Noted: no more metal roofs.

It says what it is

If asked, it says plainly that it's an automated assistant.

Customer

Is this a bot?

Yes, I'm Toitures Bergeron's automated assistant. I can help you schedule an inspection.

The guard rails

So your name stays clean, built into the product.

  • One short text per replyOne or two sentences. No walls of text.
  • Nothing promised without youNo appointment confirmed, no price made up. It answers from what you taught it and asks you the rest.
  • No diagnosis, no opinionA technical question it can't answer from what you told it comes to you.
  • Your cell stays privateIt never gives it out. Someone wants to talk to you? You get the request and choose to call back.
  • STOP worksAnyone who texts STOP gets nothing more from that number.
  • One referral, one textA referred person gets a single first text saying who referred them. After that, it's up to them.

How it works

Under 5 minutes, all by text.

  1. Text 587-329-8579

    Get your own local number, next to your cell. No app.

  2. Brief it like a new hire

    Your services, prices, area and hours. By text, or send your price list.

  3. Share your new number

    On your truck, your Google profile, invoices and cards. Customers text, Respondo replies.

Questions from roofers

Does it give estimates?

Only the prices you gave it. For anything else, it gets the address and the roof type, and passes you the question.

And in winter, when I'm not working?

Tell it "I'm back in April". It tells customers who write, and passes you their requests.

Does it change my cell number?

No. Respondo has its own number, next to yours. Your current customers keep texting you as before.

Do my customers see Respondo?

Once per conversation, a "Provided by: respondo.ca" line is added to one reply. And if a customer asks whether they're talking to a bot, it says so.

What is kept?

Files you send are deleted once read; only the useful text is kept, like prices and conditions. It never gives out your cell number.

How long does setup take?

Under 5 minutes, by text. Text 587-329-8579, answer a few questions, and your number is live.

How much does it cost?

The first month is free, with no credit card.

First month free

Text us to get your Respondo assistant.

TEXT587-329-8579

No credit card. Ready in under 5 minutes.